Produktnyheter inom Kommunikation & Telefoni

TV-kanalen H2 försvinner ur utbudet

The TV channel H2 HD is being removed from OKTV's channel lineup.

Prishöjning av V Golf

The V Golf sports package price rises to 179 kr/month from 1 July 2026.

lynes 2.8

Adds a customizable Contact Center filtering system, Microsoft Entra ID single sign-on, automatic license management, and enhanced call-history filtering.

Förbered växeln inför sommaren – missa inga samtal

Marketing/tips post on configuring the PBX for the summer period.

Så hjälper AI-receptionisten er att aldrig missa ett viktigt samtal

Marketing piece on how the AI receptionist captures calls outside business hours.

Telavox köper Firstcom Europes verksamheter i Sverige och Danmark

Announcement that Telavox is acquiring Firstcom Europe's Swedish and Danish operations.

Tre bygger vidare på 5G+ i Nacka och Värmdö

Tre expands 5G+ network capacity in Nacka and Värmdö during 2026 to meet growing data demand.

AI-driven telefoni i praktiken – En dag i kundservice

Thought-leadership piece on AI-driven telephony in customer service.

AI-driven telefoni: vad ger faktiskt värde idag?

Editorial on the practical value of AI in telephony.

Fyra risker när IT och telefoni hanteras separat

Guide-style marketing article on risks of managing IT and telephony separately.

SAS väljer Tre som ny företagspartner

Tre wins SAS as a corporate partner, adding high-speed WiFi access for customers and EuroBonus members.

Tre först i Norden med Samsung Care Services

Tre becomes the first in the Nordics to offer Samsung Care Services to strengthen its customer offering.

Samtalsresan i Infinity — full insyn i kundens väg genom växeln

Product feature post announcing new call-journey visualization/graphics in the Infinity cloud PBX.

Prishöjning av basutbud för tv

The base TV package price increases to 195 kr/month from 1 March 2026.

lynes 2.7

Introduces collaborative knowledge bases, FAQ integration in web widgets, breakout call windows, and AI support agents that can create and resolve cases autonomously.

Tres kunder först i Sverige med ny 5G-teknik

Tre is first in Sweden to launch 5G Standalone technology for its customers.

Nyhet: VoiceGo CC Desk – samlar all kundservice i ett kraftfullt verktyg

Product announcement of VoiceGo CC Desk, a unified customer-service tool consolidating phone, email and other channels.

Information om prisjustering på TV4 Sport Max

The TV4 Sport Max package is adjusted to 749 kr/month from 1 February 2026.

Berghs och Tre skickar en julhälsning från 3Arena

Tre partners with Berghs School of Communication on a Christmas campaign filmed at 3Arena.

Varning för falska mejl

OKTV warns customers about fraudulent emails impersonating the company.

Varför använda ett ärendehanteringssystem?

Marketing article on how a case/ticket management system consolidates scattered customer communication into one platform.

lynes 2.6

Ships three new AI agents (Support Agent, Personal Operator, AI Operator), an email channel in Contact Center, a rebuilt text-to-speech engine, and an Input Collector for automated caller-data gathering.

lynes 2.5

Adds centralized opening-hours management, automatic conversation tagging via Conversation Intelligence, VIP/blocked-number controls, and response-group call prioritization.

Bättre kundupplevelse i telefonkö med molnväxeln VoiceGo

Marketing article highlighting VoiceGo's cloud PBX call-queue customer-experience features.

Wx3 lanserar kundservicetjänst

Announcement of a new customer service offering to help businesses improve client interactions.

lynes 2.4

Improves automatic CRM documentation through Conversation Intelligence, user management, and calendar integration.

Wx3 lanserar ny mobilväxel

Product update: released an updated mobile exchange (mobilväxel) with improved visual design and simplified usability.

Så jobbar Firstcom med employer branding

Company culture / employer-branding article about the Swedish office team.

Wx3 lanserar uppdatering av statistikfunktionen!

Product update to the statistics function enabling analysis of workflow performance and operational metrics.

Wx3 bjuder in till webinar 28 februari 2024

Invitation to a free webinar (with a healthcare partner) on call techniques and handling difficult conversations.